Service 05 — Review Management
Nine in ten customers read reviews before choosing a local business. We make review-gathering systematic, replies professional, and problems visible before they spread.
More reviews, asked the right way
Timed, polite requests by text and email at the moment customers are happiest — fully compliant with platform rules, no incentives, no fakes.
Every review answered
Considered, on-brand replies to praise and criticism alike. A gracious response to a bad review often wins more trust than the five stars around it.
Watching every platform
Google, Trustpilot, TripAdvisor, trade review platforms and the niche sites your sector lives on — monitored daily so nothing festers unseen.
What's included
Everything this service covers.
Scopes are agreed in writing before work starts — what you see here is what gets delivered, not a menu of extras.
How it runs
Review Management, step by step.
Assess
We map your current rating, volume and velocity against local competitors on every platform that matters.
Systemise
Request flows are wired into how you already work — after a job, a visit, a checkout — so asking becomes automatic.
Respond
We draft and publish replies in your voice, with escalation to you for anything sensitive.
Monitor
Daily monitoring and monthly reports keep you ahead of problems and proud of the trend line.
Often paired with these industries
Where this service earns its keep fastest.
It works for any local business — these are the sectors where we see it move the needle most, each with its own detailed playbook.
Common questions
Review Management, honestly answered.
Genuine negative reviews cannot be removed — anyone claiming otherwise is misleading you. We flag policy-violating reviews for removal, respond professionally to the rest, and bury the impact under a stream of genuine five-stars.
Works well with
Services that compound this one.
Start the conversation
Want a fixed quote for review management?
Tell us about your business and we will reply with a clear scope, price and timeline — usually within one working day.